Returns and Warranty
My products are issued with a 12 month warranty for your peace of mind, meaning if your item develops a manufacturing fault within the first 12 months you are entitled to return the faulty item to Andre’s Apple Repairs for a replacement repair. Andre’s Apple Repairs warranty is limited to covering items faulty through a manufacturing issue and does not cover personally damaged items, for example a broken part as a result of miss use.
Our warranty is void if another repairer opens or works on the device following our repair.
Once your faulty item has arrived with us I will undertake the necessary investigations, for example testing the part. If your item is found to be faulty due to a manufacturing fault I will issue you with a replacement item. If your item is tested and found to be in good working order I will send the item back to you and provide feedback/assistance in how to utilise your product to its best ability.
If your item is found to be faulty due to personal damage (not a manufacturing fault) you will not be entitled to any refund or replacement.
In the unlikely event that you are not satisfied with our repair, on a condition that you have not damaged the device further, we will put your device back to the same condition it was before we carried out a repair and give you a 100% refund.
We do hold the right to only give a full refund after putting the device back to its pre repair state or on receiving our part(s) back (undamaged) with proof of having the repair carried out elsewhere.
Although I do not have specific knowledge of your devices configuration I will attempt to minimise disruption to your device as much as I can but I cannot be responsible for any unforeseen issues that may arise from any of my services if you do not report all known faults of your device. You have a responsibility to report all known faults of your device regardless if this is in connection to the repair that is due to be undertaken. Failure to report all known faults may affect the efficiency and integrity of your repair.
Please note that if your device is under manufacturer warranty my services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturers warranty.
I cannot be held responsible or liable to any service performed for you regarding:
Any loss data, data corruption, loss of images, documents or information
Any financial loss, or loss and interruption to business or contracts
Any failure by you to follow my reasonable recommendations or instructions
Our parts are supplied by a reputable UK supplier.
Official Apple screens are a refurbished apple lcd with an oem glass screen and digitiser.